Many users are experiencing DRM video content error while streaming the content. They are looking for a better way to resolve this error.
If you are one of them you are in the right place. I’ll guide you with easy and best methods to fix DRM video content errors on your Netflix & Disney+Hotstar. So you will be able to enjoy your streaming services comfortably.
DRM video content error usually occurs on a smart TV like Samsung smart TV or Sony TV, and Windows 10, Linux, or Mac Desktop devices. It causes video playback to fail and the whole platform to stop working.
So let’s not waste any more time and get started with what DRM Video is, why this is the cause, and how you can fix DRM Video Content Error on Netflix & Disney+Hotstar on your own.
What is DRM Video Content Error on Netflix & Disney+Hotstar
DRM (Digital Rights Management) error is the most common issue while playing your video content on any streaming service. Mostly it occurs on Netflix or Disney+ Hotstar.
DRM videos are available to remove unauthorized content. There is a protection code included in the video title that can only be played by authorized devices.
If your streaming device or app doesn’t support the DRM video then you will always see the error message on your screen. So your streaming services should have license or device compatibility to stream DRM video.
How to fix DRM Video Content Error on Netflix & Disney+Hotstar
You can fix DRM video content error or DRM-14 error on your Netflix and Disney + Hotstar app by doing some effort. You can fix your issue with the given tips:
1. Restart Netflix or Disney + Hotstar app
The first thing you need to do is close both apps and wait for a minute. Now, open the app and play your DRM video content. Check if the problem is solved yet or not.
2. Turn on/off Power Cycle on your Streaming device & Home Network Device
- Turn off your streaming device and unplug your wifi network router.
- Unplug your device also.
- Wait for a minute and plug in back your device or your router.
- Turn on your streaming device and open your Netflix or Disney + Hotstar.
3. Reset the Time and Date of your device
If the date and time are inaccurate on your device then it shows errors for DRM video content. It shows:
Digital Rights Management (DRM) Error. Error Code: N8156-6013. We are sorry, but there is a problem playing protected (DRM) content.
Then check your date and time on your device or computer and try again. Set the automatic time zone and date on your device by going to the setting of your Smart TV or desktop.
4. Remove MSPR.HDS File on Windows
Go to your Windows 10 on your computer and type:
If you are using Mac then type:
Once you are in the PlayReady Windows, just look for the MSPR.HDS file and remove it.
6. Update widevine content decryption module on the browser
If you are using the Google Chrome web browser to watch Netflix or Disney + Hotstar content and it shows you a continued error notification then you can resolve the DRM issue by updating the widevine content decryption module.
Just type on your Google Chrome browser, and go to Chrome://Components. Look out for Widevine Content Decryption Module and download the available update for it.
After updating widevine content decryption, stream your content on Google Chrome and check if the problem is fixed or not.
5. Clear a Cache on your device
Sometimes the error occurs when the storage space is full so it can’t take a load to play the video content on your device. You need to clear the cache on your device from time to time. This will help you to run your device well and correctly.
Clearing a cache won’t delete your data, it just stores unwanted data and files and takes your device storage that causing your function doesn’t work correctly. So clear the cache on your device as well as your browser.
Frequently Asked Questions (FAQ)
How to fix the DRM issue?
- Restart your smartphone.
- Clear the data of your Streaming app.
- Reinstall the streaming app
- Relaunch your streaming app again.
Does Disney+ have DRM?
From the Microsoft Store, the software is available now to claim to allow Netflix, Amazon Prime, HBO Max, Disney+Hotstar subscribers, and more to download movies and shows to their own machines.
What is the process to enable DRM on my browser?
- Open your Google Chrome://settings/content.
- Scroll down to the bottom of the page and click on the protected content option.
- Tap on the toggle button to Allow sites to play protected content.
How to disable DRM?
- At the top of the screen, click on the Menu bar, click Firefox, and select Preference.
- Click on the menu button.
- In the General Section, go to the DRM content section.
- Remove the check mark next to play DRM-controlled content.
How does Netflix block Screenshots?
The streaming services never block screenshots. Many browsers have DRM, which protects and restricts screenshots or captures of movies or shows.
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All the above-mentioned methods will probably work if your device is compatible with DRM video. With these solutions, you can enjoy your favorite streaming content without any errors.
It will remove errors from your device as well as help to run all the functions properly. If you have any doubts or queries then you can ask me in the comment section. I’ll reply to you as soon as possible and clear your doubts.
If this information is helpful for you then I would like to hear your reviews so please share with us your views on your experience with Netflix and Disney Plus Hotstar.
Thank you for reading this article.