Total Wireless Data Not Working: Reasons and Fixes (2023)

Fix Total Wireless Data Not Working

Is your Wireless data not working? Did you check the outage in your area? Make sure that you don’t have any outage service in your area this might be a problem. As Total Wireless is an MVNO (mobile virtual network operator) that uses Verizon’s network. In January 2023, Verizon shut down its CDMA network, which impacted some Total Wireless customers who were using older phones that were not compatible with the new network.

Also, Total Wireless released a software update in March 2023 that may have caused some data issues for some customers. If you’ve recently updated your phone’s software, try rolling back to the previous version to see if that fixes the problem.

If you’re experiencing data issues with Total Wireless, it’s a good idea to check the company’s website and social media channels for updates. Total Wireless has been actively addressing the recent data issues and has released several software updates to fix the problem.

Why isn’t my wireless data working?

If you are facing issues in Total Wireless data, then it may be due to lots of reasons. The issue can be in your device or in the network connection.

So, there are some reasons which can cause issues.

1. Network Outage

If there are maintenance activities held by the company, then there will be network outages and you can’t use the internet connection if you have enough data plan. You can check if there is a network outage by contacting customer support.

2. Low Signal Strength

The low signal strength can also create problems in total Wireless data. This reason may be held due to an unstable internet connection or some weather conditions.

You can check the signal strength of your network from the top right corner of your smartphone.

3. Exhausted Data

If you have subscribed to a very low internet data plan, then there is a high chance that your data will get exhausted if you use the internet too much.

So, you can check your remaining data and data usage from the Total Wireless website and you should subscribe to a data plan which comes with high internet data.


VPN is a service that is used to access restricted sites by selecting other locations on the network. When you use VPN, then you can get issues with your Total wireless data.

5. Wi-Fi ON

When you keep Wi-Fi turned ON, then you can’t use your Total wireless data. It is because your device will search for a new hotspot to connect with it to allow you to use the internet.

6. Device Error

If you are using a device for a long time or you are a beginner in using total Wireless data, then there is a chance that your device has some error or you have not changed the setup network settings properly.

How to Fix Total Wireless Data Not Working

Since users are facing issues on both platforms whether it’s Android or iPhone, I have mentioned methods to solve the issues for both devices.

To fix issues on your Android or iOS device, you need to do is:

1. Remove and reinsert your SIM card

Sometimes the SIM card also can be a problem so you can’t connect to the network properly. It is possible that your SIM card and your software can’t communicate well or create an issue.

You need to reinsert the SIM card to resolve the issues. Switch off your phone and take out your SIM card tray from your device by using a needle or a SIM tool.

Take out the card from the tray and wait for a few seconds. Now, reinsert the SIM card carefully.

Now Switch On your phone and check if the problem is solved or not by connecting with the wireless data.

2. Turn Off Your WiFi

If you want to connect with total wireless data and your Wi-Fi is turned on then immediately disable or turn off your Wi-Fi to connect with the wireless network.

Wireless data won’t be connected until the WiFi is disabled. I’m suggesting you go to the settings of your Android device and disable the WiFi feature.

Now, turn on your cellular data to connect to the wireless network.

3. Restarting the Device

Restarting the phone will solve the many problems that you are facing on your device. It will remove bugs, errors, and glitches from your phone and make it smoother to run faster after rebooting.

After restarting, you need to enter your password on your lock screen and you will automatically reset all your services.

The most common and easiest way to restart your phone is to hold the power button until the power menu displays.

Select Restart from the power menu and wait for your phone to restart. After this, insert your password and connect your wireless data.

4. Add a subscription

If you have an outdated plan or ran out of your monthly Mbps and haven’t paid the total amount for your subscription, you are stopped from connecting with the wireless network.

First, check your subscription plan, then make sure that you have paid for everything. If you want to use the internet data at maximum speed then ensure that you have more than 300 Mbps of data left.

5. Reset Network Settings

If the above methods didn’t help you to fix the issue, then you have to reset your network settings. With this process, your device will be connected to the network as a new step. So you can get a fast and stable internet connection.

To reset network settings, follow these steps.

  • Open your phone
  • Select Settings
  • Go to Network Settings
  • Select Reset Network Settings
  • Now enter the password of your device and click confirm
  • Wait for the reset process to be completed.

Now you have successfully reset the network settings of your device. Check if the issue of total Wireless data not working is fixed or not.

If not, then you can follow the next step.

6. Update your phone’s software

If your phone is running outdated software, it may not be compatible with the Total Wireless network. Check for software updates and install any that are available.

So, it is very necessary to update your device to the latest version.

To update your device, follow these steps.

  • Go to Settings on your device
  • Select About section
  • Check if there is a new update available
  • If yes, then select Update and then download
  • Wait for some time until the update gets completely downloaded.
  • Again, you have to wait for compiling the update on your device
  • When you see the home screen after completion of the update process, then try using total Wireless data.

With this step, your issue can get fixed. The steps can be different for different brands’ devices. So follow the instructions according to the device.

7. Reset Your Device

After following all methods, if you are still facing an issue, then resetting the device is the last remaining method. This is a drastic measure, but it can sometimes fix data issues that can’t be fixed by other means. There may be a chance there are some errors or bugs present in the device which can be easily fixed by resetting the device.

So, to reset your device, follow these steps.

  • Go to Settings
  • Select System
  • Tap on Reset Settings
  • Select Reset All Settings
  • Now wait for the device to get completely reset

After that, Reboot your device, set up network settings again, and check if the total Wireless data is working.

If you’ve tried all of the above and your Total Wireless data is still not working, you may need to contact customer support for further assistance.

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Final Thoughts:

In this guide, I mentioned different methods and step-by-step processes to solve the Total Wireless data not working issue. You can follow these steps very easily and can get results instantly.

Before following the steps, first, check what is the reason for your total Wireless data not working, and then follow the required troubleshooting steps to fix it.

If you’ve tried all of the above and your Wireless data is still not working, contact Total Wireless customer support for help.

Frequently Asked Questions

How to fix Mobile Network easily?

  • Turn off your device
  • Remove SIM card
  • Wait for a couple of seconds and reinsert the SIM card
  • Reboot device
  • Check if the mobile network is working.

What is the code to reset Mobile device Network Settings?

Open the dial pad and Enter *# *# 72786 #* #*, Don’t tap the call icon or try to connect. Confirm the reset and allow the phone to restart and go through the activation process.

How can I Check my remaining internet data and data usage?

You can visit the company website or can use a mobile app to know how much internet data remains in your plan and how much data you used.

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