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RCN Return Equipment | Everything You Need To Know

RCN Return Equipment process is complete within 2 hours if you have an RCN Office or FedEx service nearby your area. If you don’t return RCN Equipment after cancellation then you need to pay extra fees. You will get the last bill including your equipment charges or delaying charges.

RCN is an internet service provider that offers many services. If you are using the RCN service then you have got the equipment with it.

But in case you’re canceling your service then you need to Return RCN Equipment. Here you will get the full guide to return your RCN Equipment without making extra efforts.

When do you need to Return RCN Equipment?

You need to return RCN Equipment when you find that it’s not usable. You need to Return Equipment because you have to pay while keeping it. Various instances require to return of RCN Return Equipment such as:

1. Cancellation of your subscription

When you cancel your subscription package you need to return your equipment. As when you sign up for an RCN subscription you receive some equipment like a router/modem, etc.

That’s all the equipment you need to return when you cancel your subscription otherwise you have to pay for your services.

2. Defected Device

If you buy the subscription package of RCN, they give you some devices with it so check the device at that time.

If there is any defect then you need to return the equipment immediately. They will send you new equipment to replace your damaged one or else they refund your money. But you need to return the damaged item within 30 days of the purchase date.

3. Upgrade/Downgrade your Plan

If your current equipment doesn’t have the feature to support the update or downgrade of your package or plans then you should return the old equipment.

They will give you new equipment to replace the old one that is supported by your new plan.

Read More: How To Cancel Spectrum Internet Service

How to Return RCN Equipment

RCN Return Equipment can be done in many ways. You need to do is:

1. Disconnect your Service

When you cancel your subscription package or all the services. Disconnect all the wires and cables and prepare to return them well in the given time period.

Make sure all your equipment has a factory reset.

2. Prepare all Equipment for shipping

Disconnect all the equipment like cables, wires, and connectors attached to the device. Pack all equipment in the same box that came if it’s possible or it’s not then use the box that can keep all the equipment without the risk of damage.

I suggest you use bubble wrap so it will work as extra protection for your equipment. Cover the shipping box well to avoid any damage.

3. Prepare Print Label

If you are using FedEx shipping to return the equipment then you need to prepare a FedEx shipping label.

Contact RCN to send the prepaid shipping label or you can visit their website, fill in the required information and submit it. Print the label from your email address and stuck it in your shipping box.

4. Drop Off the Shipping box

The last step is to drop off your equipment box. You can return your equipment by two methods.

The first method is to go to the RCN Office in your locality. Find a location of the RCN Office in your area, go to the location and drop off the shipping box.

The second method is to ship your box through FedEx. You need to attach the prepaid shipping label to your shipping box and bring the box to any FedEx office to drop it off.

Use Google Maps to find a FedEx drop-off office nearby your locality.

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What Equipment do I need to return to RCN

Whatever equipment you got when you subscribe to the package, all the equipment you have to return. Make sure to include all the equipment while returning your package.

  • Cables
  • One-way or Two-way modem
  • Home Networking Modem
  • VOIP modem
  • Wi-Fi Router
  • TiVo preview
  • DVR
  • HDTV
  • Dual Tuner
  • Single Tuner
  • Converter Box

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What is RCN Return Policy

RCN Return Policy is simple, there are two instructions to follow up. The first policy is if you receive a damaged or defective product then you need to return your product within 30 days from the date of your purchase to get a refund or a new product to replace the damaged one.

In the Second Policy, if you cancel the service then you need to return the equipment within 14 days from the date of your cancellation. Otherwise, you have to pay extra charges for the delay.

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Where can I return RCN equipment in DC?

Go to the RCN Office in your locality or you can call 1-877-726-7000 to ensure that your equipment can be received at that location.

You can use Shipping services like FedEx to drop off your equipment. Take the shipping label from RCN and attach it to the package box.

How to return WiFi Modem?

You need to bring that email to UPS Store and ask them to print it for you. Request a QR code, and you will get a digital code that you can take to the UPS Store along with your package box of a modem. The clerk will scan the code and print your return label or ship the package.

Things to pay special attention while packaging?

Required Packing Instructions to pay attention to:-

  • Pack your respective package in the original box. Pack all the things that you have received during your delivery. Cross out or remove the previous shipping barcode if it is there on the box.
  • Use the adhesive tape for package and make sure there is no label on the original package or box.

How to Cancel RCN Service?

  • Contact Customer Support.
  • Tell them about your cancellation.
  • Provide them with your account number and other information.
  • Request cancellation of your service.
  • You will receive a confirmation email.

Final Thoughts:

However, failing to return your RCN Equipment after disconnecting your service is considered a breach of contract. You have to pay the penalty for the equipment. The penalty will be included in your last bill.

If you find any problem to return RCN Equipment then Contact them by going to their site or Customer Support. They will guide you with full information to return your equipment.

Remember to keep all the shipping labels or bills safe for further use. If there might be any problem at least you have the proof to avoid a claim.

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