How To Return Your Spectrum Equipment Easily

How to return Spectrum equipment (1)

I recently decided to cancel my Spectrum cable service and switch to a different provider. As part of the cancellation process, I need to return the equipment that Spectrum provided me, including the cable box and remote control.

However, I don’t have any idea how to return my spectrum equipment. So I decided to do some search, after some search, I gather some information how
To return spectrum equipment easily.

Today most people don’t want to watch cable tv anymore, they want to watch their favorite show any time they want. They just spend their time on streaming services like Netflix, Amazon Prime Video, Disney+ Hotstar, and many more. Spectrum provides its customer with a very affordable way to enjoy their favorite content by providing spectrum equipment.

In this article, I will walk you through the different ways, explaining each way in detail so you can easily return your spectrum equipment.

What are the ways to return Spectrum equipment?

There are various ways to return your Spectrum equipment easily. Here I’ll guide you one by one so you can easily do it on your own.

1. UPS return Spectrum equipment

UPS is known as United Parcel Service. You can return your equipment through UPS. Find the UPS Store nearby and bring the equipment there.

If you don’t know or can’t find any UPS Store then you can use UPS Store Locator to track the nearest store. This facility is available on their website.

They won’t charge you for returning the equipment because it is authorized to package. It is completely free of charge. Just tell them you are a Spectrum user and they will take care of the rest of the process.

2. FedEx return Spectrum equipment

FedEx is one of the most prominent delivery service companies. They are disseminated all over the country. If there is no Spectrum store or UPS Store nearest your location then you can return your equipment through FedEx.

But there are certain limitations that you should accept to return via FedEx. You can send only this equipment through FedEx.

  • Wi-Fi Routers
  • DOCSIS 3.0 gateway devices
  • DOCSIS 3.0 modems
  • DOCSIS 2.0 Wi-Fi gateway devices
  • Spectrum Voice Modems
  • Spectrum receivers

If you have provided a return label with the equipment, then make sure to stick it with the box that carries the equipment. Seal the box properly and remove old shipping labels if they are stuck.

Remember to take the receipt or keep it safely and note down the tracking number so you can report to Spectrum about the return and give them the reference number.

Drop the box off at the FedEx office nearby, don’t drop the box off at FedEx Drop Box.

3. U.S. Postal Service

If you don’t have a UPS Store or FedEx office near your location then you can use U.S Postal Service.

This service is the most convenient method to return the equipment. There are many retail postal services in your country so you won’t face any trouble locating them.

The equipment should be packed in the same packaging box as the one you received.

Remember to attach the return label to the box and drop the package at your nearest postal service. They also won’t charge you any cost to return the equipment.

4. Spectrum Store Drop-off

This is the easiest and fastest method. You need to find a Spectrum Store in your location, you can also use the Store Locator to find the nearest Spectrum Store.

If there is a Spectrum Store then drop your equipment package off at the Store.

5. Equipment Pick Up

Only Spectrum customers with disabilities are able to use the Equipment Pickup service.

You need to contact Spectrum Customer Service and tell them about your return. Then a Spectrum technician will come to collect your equipment.

6. Unreturned equipment fee

As I mentioned above you will be charged if you have not returned your equipment in the given time period. If you are unsuccessful to return you have to pay an unrequited equipment fee.

If your device gets stolen or lost then you will be charged for it. You need to pay to make up for the losses. The charges will be included in your last or final bill.

Why do you need to return Spectrum equipment?

Spectrum equipment is only used with all Spectrum services like Spectrum Internet, Spectrum TV, Spectrum Voice, etc.

If you have canceled all the subscriptions and disconnected the Spectrum services then you should return all the products you purchased from them.

If you canceled your Spectrum Internet service, you have to return the modem. There might be other cases where you want to shield.

You can think like this, your current internet plan has a higher cap than you need or it might be possible that your Spectrum Internet is keeping drop, so you will return the modem, and they will send you a modem that would fit with your plan exactly as you wish.

How long can you return Spectrum equipment

After receiving confirmation to cancel the subscription or disconnect the services, you will return your items.

Spectrum users have already stated in their Terms & conditions that you have to return the equipment within 15 days of confirmation.

In any case, if you fail to return the equipment within 15 days, you will be charged a fee.

When you will get your last bill there will include, an Applicable Spectrum Not Return Equipment fee with costs and expenses associated with unsuccessful efforts to retrieve the device.


Can I return my Apple TV via UPS Store?

Apple TVs won’t be returned through UPS Store, Apple TVs are not returnable if the
The shrink wrap was removed.

Apple TV can be returned or get a refund within 14 days from the date of your purchase. The device must be in the same packaging and in the same condition that you received.

Can you return Spectrum equipment at any store?

No, you can’t return Spectrum equipment at any store. You can drop off your equipment at any spectrum store.

Spectrum has 690 store locations across the U.S, so you can visit your nearest one in order to return the equipment.

How to return the cable box?

Pack your cable box in the same packaging box and attach a prepaid UPS shipping label. Sealed properly your box to avoid damage.

You can also bring your equipment to the UPS Store, they will pack and ship your box to Spectrum.

How do I get rid of the Spectrum cable box?

Remove your cable device and use live TV streaming services. Streaming services are available now on every kind of device, you can watch on a smartphone or your smart TV.

Can I cancel Spectrum services online?

No, you can’t cancel your subscription or service online through your account or their mobile app.

If you want to cancel the services you need to contact me by call or in person. I suggest you talk in person because it makes it easier to avoid problems with equipment returns and billing.

Can I return my cable box to an optimum store?

Devices can be returned to an optimum store or online with a prepaid label, and all accessories such as cables, and power supply.

Any unopened purchased device like Altice Amplifier can be returned within 14 days from the date of purchase to an optimum store with your receipt.

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Final words:

I hope this article helps you understand the Spectrum return equipment better. To avoid additional charges appearing on your bill, make sure you start and finish the process right away.

If you have any queries to return the equipment to Spectrum then call Spectrum Customer Service, they will help you and guide you throughout the process.

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