Are you looking to delete your Mercari account but also want to know how to restore it if you change your mind later? You’ve come to the right place! In this article, we will guide you through the process of deleting your Mercari account and provide you with step-by-step instructions on how to restore it if you decide to come back.
Mercari is a popular online marketplace where you can buy and sell various items, but sometimes you may want to take a break or close your account for personal reasons. We understand that circumstances change, and you might want to reactivate your account in the future.
That’s why we’ll show you how to safely delete your Mercari account and provide tips on how to restore it without losing your account history or valuable information.
So, whether you’re ready to say goodbye to Mercari or simply explore your options, join us as we walk you through the process of deleting and restoring your Mercari account.
How do I permanently delete my Mercari account?
Before deleting the Mercari account, a few things require your attention. You can only delete your Mercari account if you are not ready to settle these things at first:
- Ensure that you have no dues in your Mercari account.
- All the funds in the account are either transferred or used.
- Ensure that you have no pending sales going on. All the processes must be completed successfully if you don’t want any problems later.
- Delete all the listings you posted on the Mercari account.
1. Delete Account Through Mobile App
- Launch the Mercari app on your phone.
- Navigate to your profile.
- Then click on settings.
- Choose the “edit account” from the given options.
- Now tap on delete account.
- After that, you will receive a form, fill out the form and submit it.
Once your request is submitted, The Mercari support team will review your account and delete your account within 48 hours of submitting your request if you won’t have any pending dues attached.
2. Delete Mercari Account through the Customer Support Team
If you are having any other doubts regarding the account deletion, you can prefer to contact the customer support team directly via email or call.
a. Contact Via Email
This is an alternative option to delete the Mercari account, the steps are given below;
- Compose an email to [email protected].
- In the subject section, write Request for account deletion.
- Now in the body section, First mention your name, username, and account email id,
- After that write the appropriate reason why you want to delete your Mercari account.
- Mention the issues (if you are having any).
b. Contact Via Call
If you are not good with drafting emails or maybe you want instant replies from customer support, just follow the given steps:
- Dial the contact number (888)325-2168.
- Inform them about all of your issues with the account and request for account deletion.
The support team will review your account thoroughly and after checking all the activities they will respond within 2 working days regarding your matter. You can also visit the help center at [email protected] where you’ll find all the common queries regarding Mercari accounts.
Why can’t I delete my Mercari account?
If you’re experiencing difficulty deleting your Mercari account, there could be a few reasons for this. Here are some possible explanations:
- Account Verification: Mercari may require you to verify your identity or complete certain steps before allowing you to delete your account. Ensure that you have completed all necessary verification processes.
- Outstanding Transactions: If you have any ongoing transactions or unresolved issues on your Mercari account, you may be unable to delete them. Make sure to resolve any pending transactions or disputes before attempting to delete your account.
- Payment Issues: If there are any payment-related issues, such as unpaid fees or balances, Mercari may restrict the account deletion process until those matters are resolved. Verify that you have settled any outstanding payments.
- Temporary Account Suspension: If your account is temporarily suspended or under review by Mercari, you may not be able to delete it until the suspension is lifted or the review is completed.
To Cancel a Mercari Subscription
Assuming you don’t want to accept payments for your sold orders. For this, Mercari gives you the option to cancel the account subscription. I will walk you through the steps for the same:
- Navigate to the account settings in the billing option.
- Now, find the cancellation option to cancel the subscription.
- Click again on cancel to confirm.
How To Restore Mercari Account
Now, If you are thinking about getting back your account on Mercari after deleting it. Once you have removed your account from the Mercari platform, it’s bread and butter to restore it.
Remember your Mercari account has never been deleted permanently. If you want to reactivate it again, just log in with the credentials once more and your account will once again start the way it was working before.
Frequently Asked Questions (FAQs)
Can you have 2 Mercari accounts?
Unfortunately, it’s impossible to create two Mercari accounts with the same email ID. The company’s terms of service limit an account to only one person. Customers who have more than one account have the risk of suspending all the accounts without any notice. If you take the risk, your account may be temporarily or permanently banned from the marketplace.
How do I use my Mercari account on a new device?
You can use your Mercari account on a new device also. For this here are the steps:
- Download the app on a new device.
- Go to my page.
- Click on Sign up or Sign in.
- At the bottom of the screen, you will see an option for already registered, just click on it.
- Enter your login information and sign in. That’s it.
All your likes, followers, chats, listing, and processes will be available there.
How to change the username on the Mercari account?
You can change your username at any time by accessing the edit profile page or by visiting My page>>Settings>>My profile. Tap on the current user name and click on edit or update.
What happens to my listings and transactions when I delete my Mercari account?
When you delete your Mercari account, all your listings and transaction history will be permanently removed from the platform. Any ongoing transactions, messages, and feedback associated with your account will also be lost. Therefore, it’s important to consider this before deciding to delete your account.
Will deleting my Mercari account unsubscribe me from emails and notifications?
Deleting your Mercari account should stop future email communications and notifications from Mercari. However, if you continue to receive emails or notifications after deleting your account, you may need to contact Mercari’s customer support to address the issue.
Are there any alternatives to deleting my Mercari account?
If you have concerns about your Mercari account but don’t necessarily want to delete it permanently, consider exploring other options. For example, you can temporarily deactivate your account, which will pause your listings and transactions without permanently removing your data. Additionally, you can adjust your notification settings or unsubscribe from certain emails if you wish to reduce the frequency of Mercari’s communications.
Why am I suspended on Mercari?
Possible reasons for your Mercari suspension include violating terms of service, unauthorized actions, negative feedback/disputes, failure to comply with verification requests or multiple account violations. Contact Mercari’s customer support for clarification and resolution.
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Final Words
That’s it for our guide on how to delete your Mercari account and restore it back if you change your mind. We hope this article has been helpful in giving you a clear understanding of the process. Remember, if you’re deleting your account, make sure all your dues and sales are cleared out, and if you want to reactivate it later, it’s a piece of cake. Don’t forget, you can always cancel your subscription if you’re not interested in accepting payments anymore.
If you have any other questions, feel free to check out Mercari’s help center or contact their customer support team via email or call. And if you found this article useful, be sure to check out some of our other guides.
Thanks for reading, and we wish you the best in your online selling journey!
