I am trying to log in to my PayPal account, but I am having some trouble. When I enter my email address and password, I get an error message that says “incorrect email or password”. I have double-checked to make sure that I am typing everything correctly, but I keep getting the same error message.
I start to feel frustrated and worried because I need to access my account to make a payment. I try resetting my password, but when I enter my email address to receive the password reset link, I don’t receive anything in my inbox. I check my spam folder, but it’s not there either.
So I decided to do some search and find what the problems were and how to fix them, after some searching, I gather some information on how to fix PayPal login problems.
What is PayPal and how it works?
PayPal is a company that has revolutionized online payments. Creating an Account on Paypal is easy, millions of people trust PayPal to send and receive money across the world.
This payment platform enables you to use the website and a phone app to do payments between parties through online money transfers. PayPal also offers credit and debit cards with the Paypal brand name on them.
There are so many active payment systems like the cash app in the market but people preferred to use PayPal over them. But when people face login service issues they are quite disappointed.
However, there are steps that can be taken to rectify these login problems and regain access to your PayPal account.
In this article, we will see how to rectify each of the above-mentioned problems step-by-step.
1. Incorrect email or password PayPal login problems
If you’re receiving an error message stating that your email or password is incorrect when attempting to log into your PayPal account, you can take the following steps to rectify the problem:
Forget or lost your Paypal account password
However, you might face problems with login into PayPal with your accounts because of a forgotten password. So you can resolve this issue by resetting the account password and generating a new one.
Follow the steps below:
- To reset the password, you need to visit the PayPal login page (https://www.paypal.com/us/signin).
- On the login page, scroll down to the bottom of the page, where you’ll see the [Contact] option, Click on it
- You will be directed to the [Help Center] page, a hereunder common issue
- Click on [Password and account access], now below I am mentioning the step you need to be very careful about
- Enter the registered email id that you use for PayPal and click [Next]
- Select how you would like to reset your password and then click [Next]. You will get options – [Have us call you], [Receive a text], [Receive an email], or [Answer your security questions.]
What Do These Options Do?
- Have us call you – with this option you are required to use the code which you’ll see on the next screen. PayPal will then ask you to create a fresh new password (You will be asked to enter it twice.)
- Receive a text – you will receive the 6-digit code on your mobile, click [Next]. PayPal will ask you to create a fresh new password. (enter it twice)
- Receive an email – enter the 6-digit code sent on your registered email and click [Continue]. You will be asked to confirm your card number then you will be asked to create a new password. (You will be asked to enter it twice)
- Answer security questions – you are required to enter your answers and click [Continue]. You will be asked to confirm your card number. (You will be asked to enter it twice)
Note: You might face an authorization challenge if you have registered one or more google accounts to your PayPal account. But, before the challenge setup, if you’re already logged in to a google account just click [Continue] and complete the validation process.
You Remember your password but forgot which Email ID To Use.
If you’re facing a problem with login into Paypal, you may consider clearing your cache and cookies from your browser.
So now the problem is that you can’t remember the email address connected to your PayPal account. You can easily recover access.
Forgot the Email address for your PayPal account:
- Go to the PayPal login page
- Click on [Having trouble logging in?]
- Now click on [Forgotten your email address?]
- You can enter up to 3 email addresses you think you might have used to register with PayPal.
- If PayPal recognizes the entered email addresses, they’ll let you know which one.
- Click on [Continue] and proceed to log in if you remember the password.
There are some major reasons why PayPal stops working. If you encounter an issue that you aren’t able to resolve, you may call on the helpline number provided by PayPal to talk to the customer service team for guidance on the issue you’re facing.
2. PayPal login problems while making payment
Generally, they are offered the service with a limitation because this issue is encountered by a non-account holder who is forced to make payment using the PayPal service. A non-account holder can use a max of $4000 in a lifetime and their credit card only 15 times.
Like many other account holders, if you’re facing this login error you can easily fix this issue by following the steps below.
- There is a high chance that the status of the account you’re using might be limited. To confirm the status of your account, you might want to visit the resolution on the official website.
- So, there are higher chances that you might have exceeded your credit card limit and it’s better to check your credit card limit.
- Lastly, you must check whether you have sufficient funds for making a payment. If not, you need to have the funds to make a payment.
Anyhow, if you still encounter payment failure, so please feel free to contact PayPal support regarding the same.
3. PayPal account locked due to suspicious activity
If your PayPal account has been locked due to suspicious activity, you can take the following steps to rectify the problem:
- Contact PayPal customer service for further assistance. They will be able to help you troubleshoot the problem and regain access to your account.
- Verify your identity by providing the necessary information such as your name, address, date of birth, and government-issued ID.
- Review your account activity to check for any unauthorized transactions or changes.
- Change your password and enable two-factor authentication to add an extra layer of security to your account.
- Ensure that your account information is up to date and accurate, including your email address, phone number, and billing address.
- Be aware of phishing scams and other fraudulent activities, and do not share your personal information or login credentials with anyone.
- Follow PayPal’s guidelines and best practices for keeping your account secure.
- If you suspect that someone else has access to your account, change your password immediately and contact PayPal customer service for further assistance.
4. Unconfirmed email address PayPal login problems
If you’re receiving an error message stating that your email address is unconfirmed when attempting to log into your PayPal account, you can take the following steps to rectify the problem:
- Check your email inbox (and spam or junk folder) for an email from PayPal. The email will contain a confirmation link that you need to click on to confirm your email address.
- If you cannot find the email, log in to your PayPal account and navigate to the “settings” or “profile” section. Look for an option to confirm your email address and follow the prompts to resend the confirmation email.
- Once you have clicked on the confirmation link, you should be able to log into your PayPal account.
- If you continue to have trouble, contact PayPal customer service for further assistance.
- If your email address has been changed recently, update your PayPal account with the new information.
- If the email address is incorrect, update it with the correct one.
Please note, that PayPal will require you to confirm your email address as a security measure. Confirming your email address links it to your PayPal account and helps protect your account from unauthorized access.
5. Browser caching PayPal login problems
If you’re having trouble logging into your PayPal account due to browser caching issues, you can take the following steps to rectify the problem:
- Clear your browser’s cache and cookies. This will remove any stored data that may be causing the issue.
- Try logging into your PayPal account using an incognito or private browsing window. This will ensure that no stored data from your browser is being used.
- Update your browser to the latest version. This can help ensure compatibility with PayPal’s website.
- Disable any browser extensions or add-ons that may be affecting your ability to log in.
- Try accessing your PayPal account on a different browser or device.
- If you’re still having trouble, contact PayPal customer service for further assistance. They will be able to help you troubleshoot the problem and regain access to your account.
- Make sure that your device or browser is not blocking cookies or JavaScript, which are necessary for PayPal to function properly.
Please note that browser caching issues can occur when your browser stores old information that conflicts with the current state of a website. Clearing your browser’s cache and cookies can help resolve this issue.
6. Account not yet verified by PayPal
If you are unable to log into your PayPal account because it has not yet been verified by PayPal, you can take the following steps to rectify the problem:
- Log into your PayPal account and navigate to the “settings” or “profile” section. Look for an option to verify your account and follow the prompts to complete the verification process.
- The verification process may include providing personal information and linking a funding source, such as a bank account or credit card, to your PayPal account.
- Verify your identity by providing the necessary information such as your name, address, date of birth, and government-issued ID.
- Check your email inbox (and spam or junk folder) for an email from PayPal. The email will contain a confirmation link that you need to click on to confirm your email address.
- If you cannot find the email, log in to your PayPal account and navigate to the “settings” or “profile” section. Look for an option to confirm your email address and follow the prompts to resend the confirmation email.
- Once your account has been verified, you should be able to log into it.
- If you continue to have trouble, contact PayPal customer service for further assistance.
Please note that PayPal may require you to verify your account as a security measure. Verifying your account provides an added layer of security to ensure that only authorized users have access to your account.
7. PayPal login problems with cookies or JavaScript
If you’re having trouble logging into your PayPal account due to issues with cookies or JavaScript, you can take the following steps to rectify the problem:
- Clear your browser’s cache and cookies. This will remove any stored data that may be causing the issue.
- Make sure that your browser has cookies and JavaScript enabled. PayPal uses cookies and JavaScript to function properly, so you need to have them enabled in order to log in.
- Try accessing your PayPal account on a different browser or device.
- If you’re still having trouble, contact PayPal customer service for further assistance. They will be able to help you troubleshoot the problem and regain access to your account.
- Check the security settings of your browser, and make sure that it is not blocking cookies or JavaScript.
- Disable any browser extensions or add-ons that may be affecting your ability to log in.
- Try logging into your PayPal account using an incognito or private browsing window. Ensure that no stored data from your browser is being used.
- Update your browser to the latest version. This can help ensure compatibility with PayPal’s website.
Please note that issues with cookies or JavaScript can cause problems with your ability to log into your PayPal account. Clearing your browser’s cache and cookies, enabling cookies and javascript, and disabling any browser extensions that may be blocking these features should help resolve this issue.
Other things you may check if facing PayPal login problems
- The card or the bank account you’re using might have not been confirmed yet.
- Double-check whether you’re using an unverified account
- Check whether the site is down or not. Check the company’s official website or you can use websites such as DownDetector or Down for Everyone or just me. They will let you know the problem.
- Update your PayPal App.
- Check your Bank balance before any transaction, perhaps you don’t have enough money in your PayPal account
You may also like:
- Switch Paypal From Business To Personal Account?
- Get A PayPal Account Without a Credit Card?
- Best Stores Where You Will Get Cashback Using Debit Card
- Does Walmart Accept PayPal
- How To Activate PayPal Prepaid Card
Conclusion
To conclude: Above mentioned methods to solve the PayPal login problems are authentic, tried, and tested.
You might face login issues with your accounts because of a forgotten password or email address. There are higher chances that you might have exceeded your credit card limit, so it’s better to check your credit card limit. So these are some major reasons why PayPal stops working.
Some users have also encountered PayPal account-locked issues. If that’s the case, you can seek assistance from the resolution center. By following the steps outlined in this article, you can regain access to your PayPal account. Remember to keep your account information up to date and secure, and to contact PayPal customer service for further assistance if needed.
Thank you for reading and we hope you found this article helpful.
FAQs
What do I do if I forgot my PayPal password?
You can reset your password by clicking the “Forgot your password?” link on the login page, and then following the prompts to enter your email address or phone number. You will then receive an email or text message with instructions on how to reset your password.
What do I do if I’m unable to log into my PayPal account?
If you are unable to log into your PayPal account, it may be due to an incorrect email address or password. Double-check that you are entering the correct information and try again. If you continue to have trouble, you can contact PayPal customer service for assistance.
How can I change the phone number associated with my PayPal account?
You can change the phone number associated with your PayPal account by logging into your account, going to the settings menu, and then selecting the “phone” option. From there, you will be able to update your phone number and save the changes.
What should I do if I’m unable to access my PayPal account due to an old phone number?
If you’re unable to access your PayPal account due to an old phone number, you can contact PayPal customer service for assistance. They will be able to help you verify your identity and update your contact information so that you can regain access to your account.
